ckbd's Privacy Policy
A complete and transparent explanation of how ckbd collects, uses, stores, and protects your personal information.
ckbd ("we", "us", or "the platform") operates a safe and reliable online gaming service for users in Bangladesh. When you use our website, certain personal information may be collected. This Privacy Policy ("Policy") explains how that information is collected, what it is used for, how long it is retained, and what rights you have.
This Policy applies to ckbd's main website and all services under it. By creating an account or using our services, you agree to the terms of this Policy. If you do not agree with any part of this Policy, please stop using our services.
This Policy may be updated from time to time. For any significant changes, we will post a notice on the website or inform you via your registered email.
1.1 — Information You Provide Directly
When you register or get in touch with us, the information you provide may include:
- Full name and age verification details (to confirm you are 21 or older)
- Email address and mobile number
- Information about your preferred payment method (identifying details for your bKash, Nagad, or Rocket account)
- Details provided when contacting customer support
- Any documents voluntarily submitted for identity verification
1.2 — Automatically Collected Information
When you browse our website, the following information may be collected automatically by technical means:
- IP address and device type (mobile / desktop)
- Browser type and version
- Pages visited and time spent
- Information collected via cookies and similar tracking technologies
- Referral source (where you came from before visiting the site)
1.3 — Transaction Information
Records of deposits, withdrawals, and bonus claims are stored automatically. This includes the date, amount, method, and status of each transaction. We do not collect full financial account details (such as bank account numbers) — mobile wallet services (bKash, Nagad, Rocket) process transactions directly with you.
2.1 — Service Operation & Improvement
ckbd uses your information for the following purposes:
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals
- Providing bonuses, cashback, and VIP rewards
- Operating the customer support team
- Resolving technical issues on the platform
- Improving service quality and user experience
2.2 — Security & Fraud Prevention
To maintain a safe gaming environment, we use your information to detect and prevent suspicious activity, including unauthorized access, multiple account creation, and fraudulent transactions.
2.3 — Responsible Gaming
ckbd is committed to responsible gaming. By analyzing your gaming patterns, we may identify signs of excessive gaming and offer assistance when needed. This information is used solely for your protection.
2.4 — Communication & Support
We may use your email and mobile number to send important service-related notifications, account security alerts, and support communications. You can opt out of promotional communications at any time.
3.1 — Information Sharing Policy
ckbd does not sell your personal information or transfer it to third parties for commercial purposes. However, certain information may need to be shared in specific situations:
- Payment Processing: Information required to complete bKash, Nagad, and Rocket transactions is shared with the relevant service providers.
- Technology Partners: Trusted technology providers may access limited information to manage site security, analytics, and infrastructure.
- Legal Obligations: Information may be provided under a lawful order from a competent court or regulatory authority.
A data confidentiality agreement is mandatory with any third-party partner.
3.2 — Game Provider Information
Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and other game providers may collect gameplay data through their software. The use of that information is governed by each provider's own privacy policy. ckbd is not responsible for those third-party policies, but follows a policy of working only with trusted partners.
4.1 — SSL Encryption & Technical Safeguards
ckbd uses SSL (Secure Socket Layer) encryption to protect all data transmitted between you and our servers. The "https://" prefix in your browser's address bar confirms this protection.
Our technical security measures include:
- Industry-standard encryption technology
- Regular security audits and monitoring
- Unauthorized access detection systems
- Strict access control policies
- Secure server infrastructure
4.2 — Data Retention Period
We retain your personal information for as long as your account is active. After an account is closed, certain information may be kept for a defined period to meet legal and regulatory obligations. Once that period expires, the data is securely deleted or anonymized.
4.3 — Password & Account Security
The security of your account is partly your own responsibility. We recommend:
- Use a strong, unique password that is not used on other sites
- Do not share your login details with anyone
- Sign out of your account on public or shared devices
- If you notice any suspicious activity, inform the support team immediately
5.1 — Right to Access & Correct Information
You have the right to request a copy of the information we hold about you. If any information is incorrect or out of date, you can request a correction. These requests can be made through the support team.
5.2 — Right to Delete Information
In certain circumstances, you may request that your personal information be deleted ("right to be forgotten"). Please note that we may be obligated to retain some information for legal and regulatory reasons. In that case, we will explain the details to you.
5.3 — Right to Opt Out of Promotional Communications
You can opt out of promotional emails or notifications at any time. To do so, contact the support team or use the "unsubscribe" link in any email you receive. Opting out of important service-related notifications (transaction confirmations, security alerts) is not possible.
5.4 — Right to Close Your Account
You may request to close your account at any time. You will be given the opportunity to withdraw any outstanding balance before the account is closed. Learn more about self-exclusion and cooling-off in the Responsible Gaming section.
6.1 — Types of Cookies & Their Purpose
ckbd uses the following types of cookies:
- Essential Cookies: To maintain login sessions and ensure the site's basic functionality. Disabling these will prevent the site from working properly.
- Functional Cookies: To remember your preferences (such as language and layout).
- Analytics Cookies: To understand how different sections of the site are being used, which helps improve our services.
- Security Cookies: For fraud detection and CSRF protection.
6.2 — Cookie Controls
From your browser settings, you can choose to accept, reject, or delete cookies. However, disabling essential cookies will disrupt login and transaction functions. Disabling non-essential cookies will not affect the site's core services.
ckbd strictly refrains from providing services to anyone under the age of 21. Age verification is mandatory during the registration process. We do not knowingly collect personal information from anyone under 21.
If it comes to our attention that information from a minor has been collected unintentionally, that account will be closed immediately and the data deleted. We encourage parents to monitor their children's internet use.
ckbd may update this Privacy Policy from time to time. Depending on the nature and significance of the changes, we will notify you in the following ways:
- By publishing a notice on the website
- By sending an introductory email to your registered email address
- By updating the "Last Updated" date at the top of this page
For significant changes, you will be given the opportunity to consent to the new policy before it takes effect. Continuing to use ckbd after changes have been made will be considered acceptance of the updated policy.
This Privacy Policy is part of ckbd's broader legal framework. To get the full picture, we encourage you to read the following documents as well:
- Terms & Conditions — General terms of service use, bonus and account policies
- Responsible Gaming — Information on self-exclusion, deposit limits, and help with gaming addiction
- About Us — General information about ckbd
- FAQ — Answers to frequently asked questions
Have a Privacy Question?
If you have any questions or concerns about how your information is protected, our support team is always here for you.
We provide support in both Bengali and English.